Precautionary measures to help prevent the spread


Precautionary measures to help prevent the spread


Dear valued client


As South Africa battles COVID-19 it's important to remember that we are in this together (even though we have to stay apart physically, for now).


President Cyril Ramaphosa introduced new restrictions and we fully support his efforts to mitigate and slow down the spread of the Covid-19 virus.

We acknowledge that these measures place pressure on businesses and activities that are the lifeblood of employment and growth. This has created uncertainty and anxiety, but our hope is that the action taken now will minimise damage to the economy.

It’s difficult to predict how long it will take before we start to see less impact on people and the economy starts to recover. However, we will continue to coordinate all our efforts, adhere to best practice measures and follow the recommendations of the World Health Organisation and local health authorities.

We would like to reassure you that our priority remains to serve our clients, protect our staff and operate effectively in order to continue to contribute to the South African economy.


How we are ensuring safety and business continuity


While the situation continues to evolve, we want to reiterate the key actions we are taking to ensure safety and business continuity, while we continuously evaluate and improve our processes.



We are only allowing local travel that is business critical.


Events and meetings

We have access to technology like Microsoft Teams which can be used for client meetings as well as Sectional Title Annual General Meetings to prevent groups from gathering physically and unneccessarily increase the risk of being infected.


Business continuity

Our priority is to ensure that our business provides continuity to you even when our teams are working outside the office. We are ensuring our IT systems can support this enhanced flexibility.

  • We recently migrated to a cloud telephone system, so employees can make and receive calls from their extensions using their mobile phones.
  • We also recently migrated to cloud solutions like MDA Property Manager, Docuware and Fixflo.  Together with Office365 this allows our staff to work from anywhere with access to the internet.

We will keep your needs uppermost in mind given your unique requirements across our various departments and regions. We commit to provide you with relevant updates as and when needed via e-mail, our website and our Facebook page.


Please note our office will be open, however for the safety of all our clients and staff certain precautions will be put in place.

  • Our offices are fully prepared and have been briefed on how to keep their area of influence clean. We are fully stocked on hand sanitiser and disinfectant wipes and we clean our office spaces every hour.
  • We urge our clients to rather download our Mobile App to your device in order to access our services.
  • Instead of face to face communication, clients are advised to rather phone or email the relevant departments, to protect both yourself and our staff from infection.
  • National Real Estate will be phasing in a remote work plan for our employees, in other words skeleton staff at a later stage.


If you have any differences with this protocol or you might have an urgent matter that requires a different but necessary approach, please contact our offices and together we will find a solution.


The National Institute for communicable diseases (NICD) (10) OF South Africa advises the following as precautionary tactics:

  1. Coughing and sneezing into the elbow.
  2. Avoid close contact with people suffering from acute respiratory infections.
  3. Practice frequent handwashing, especially after direct contact with ill people or their environment.



Tel:  051-405 9990


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